You earn 8% back in Sierra Dollars every time you buy something from Sierra and scan your Sierra Rewards app. 1.00 Sierra Dollar = $1.00 NZD, so you can buy that special treat you’ve been wanting, or shout someone a coffee on us! We also serve up our best offers and deals to you in-app, so when you scan the Sierra Rewards app, you’re always getting the best value for money. Thanks for choosing us!
Almost all of them, yes! You can check whether your favourite Sierra store is supported by the app menu and tapping on ‘Find a Sierra Café nearby’. We’re constantly working to make our stores a better destination for you, so check back regularly for updates!
Simply tap the ‘Pay & Earn’ button on the home screen, then choose which way you’d like to pay. Tell the cashier you’re scanning your mobile, then present the QR code to the QR scanner at the till. All the smart stuff happens behind the scenes, and you’ll get a transaction summary direct to your mobile. If you’ve chosen ‘Just earn rewards’, you’ll need to complete payment for the transaction like you normally would, with cash or a bank card.
Yes! Just click the ‘Pay & Earn’ button on the home screen, then choose ‘Pay with a linked card’. If you don’t already have a Visa or Mastercard loaded, you’ll be prompted to enter the details. Once you’ve scanned the QR code at the till, rewards will be earned, payment will be made, and any eligible offers will be automatically redeemed. We use secure card tokenization provided by Datacom, a PCI DSS Level 1 certified payments service provider, so your payment information is safe.
Yes! If the recipient of a gift doesn’t have the Sierra Rewards app, they’ll receive the gift as an SMS with a note telling them who sent it, and instructions on how to redeem. If they already have the Sierra Rewards app, their gift will arrive straight into the app.
The Sierra Rewards app needs a working internet connection to function correctly, so the first thing to check is that your smartphone can access the internet (either via a Wi-Fi connection or Mobile Data). If it’s still not working, you can let us know by sending feedback from the menu at ‘Help’ >> ‘Contact us’.
The store finder needs to know your current location in order to show you the nearest Sierra locations. Check that the Sierra Rewards app has permissions to access your location in the Settings app on your mobile device. If it’s still not working, you can let us know by sending feedback from the menu at ‘Help’ >> ‘Contact us’